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We are currently in the process of recruiting a candidate to cover a position of Field Service Supervisor (Iberia).
Coordinates the service activities and related costs while maximizing the consumer’s satisfaction


- Support the Service manager in the definition of the service strategy in order to develop the local service level according to the corporate guidelines
- Coordinate and manage local service partners maximizing the balancing profitability, growth and customer’s satisfaction
- Coordinate and manage the service network in order to keep monitored the service providers’ contracts and KPIs
- Manage the local technical training courses and the local budget in collaboration with Corporate Service Management

Organization & People Management
- Ensure, together with the HR and the Go To Market Management, that the coordinated areas deliver as described in their mission and in line with Group objectives and strategies
- Ensure that the team possesses the appropriate skills to meet business needs, bridging any gaps through targeted training
- Create an environment that encourages communication, delegation, management by objectives and accountability in daily work
- Lead the team through mentoring and coaching activities
- Ensure the business continuity identifying potential successors

Requirements & skills:
- Master Degree in Engineering / Economics will be considered a plus;
- Spanish (native & resident);
- Fluent in English is mandatory. The knowledge of Italian language will be considered a plus;
- At Least 3-5 years of experience gained in similar role in a multinational company with a previous service network management;
- Excellent Knowledge of Microsoft Office Suite (especially Excel) and SAP;
- Strong organizational, technical, communicative and customer service skills are required.

The workplace is Sant Just Desvern (Barcelona). 
Ważne do 21.01.2019
ELICA - Barcelona (Hiszpania)