Service Manager Germany

Scade il 31.12.2022
Sede München
Supporto ai clienti

Descrizione azienda

Our expertise has led us to revolutionise the traditional image of kitchen hoods. We have transformed them from simple accessories into unique design items capable of improving the quality of life of those who choose our products. We have managed this because the Elica Group is now in a class of its own in the market thanks to its experience, attention to design, refinement in the use of materials and its interest in state-of-the-art technologies that guarantee maximum efficiency and energy savings. The Company has been active since the 1970s under the chairmanship of Francesco Casoli. Over 3000 employees play their part in helping us produce about 17 million items a year between hoods and electric motors. Our production platform centres around five countries including Italy, Poland, Mexico, India and China and makes us the outright leaders in the world in the sector of hoods and among the leaders in Europe in the design, production and distribution of electric motors for hoods and heating system boilers.


We are currently in the process of recruiting a candidate to cover a position of Service Manager Germany.


Manages the service activities and related costs while maximizing the sale of accessories, spare parts and consumer’s satisfaction, for the assigned area.


- Develop an effective technical assistance network

- Coordinate and manage the SATs (service technical assistants) for the assigned area

- Ensure delivery of technical training to SAT personnel

- Provide all the supporting documentation for activities to be carried out by SATs (e.g. price lists)

- Ensure management of any complex complaints / claims that cannot be handled at the SAT level

- Monitor costs billed by SATs ensuring they reflect agreed rates - Monitor SATs service levels


- At least Bachelor’s Degree in Engineering or similar

- Minimum 4 years of experience (in the home appliance industry is preferable)

- Fluent in written and spoken German

- Fluent in written and spoken English

- Strong Interpersonal & communication skills

- Excellent Analytical skills

- Problem Solving

- Proactivity and flexibility