We are currently in the process of recruiting a candidate to cover a position of Junior Customer Quality Engineer.

Manage the product range of the assigned customers set from the development stage, spreading the continuous improvement approach to maximize customer satisfaction. Act as main interface to assure the needed support to the customers to manage and solve product quality issues.

  • Support the R&D function in order to ensure the quality standards specified by the assigned customers;
  • Participate and support actively in the product development process bringing the voice of customer;
  • Represent customer interface during the PPAP process of new products and manage product/process modification on current products until final customer approval is released
  • Manage the assigned customers set with regard to product quality for the entire life cycle, of contracts requirements management (quality agreement terms) and warranty costs/poor quality costs;
  • Monitor in a systematic way the product defectiveness on the market through the analysis of data provided by the managed customers/service providers in order to promote proper corrective and preventive actions to reduce products failure rate;
  • Contribute to define in collaboration with other functions, corrective and preventive actions needed to eliminate non-conformities coming from market claims and/or internal product audit;
  • Coordinate the mandatory activities for the preparation of audits carried out by customers.
  • Degree in engineering (electronics eng. will be considered a plus)
  • A previous experience in structured organizations will be considered a plus
  • Fluent English mandatory
  • Knowledge of quality tools (8D report, 5-whys, Ishikawa, SPC, PDCA) and risk analysis tools (Design/Process FMEA)
  • Advanced knowledge of MS Office Suite and database management
  • Knowledge of ISO9001 standard will be considered a plus
  • Knowledge of SAP will be considered a plus
  • Excellent communication, interpersonal and decision-making skills
  • Capability to understand and move within organizational dynamics
The workplace is Fabriano (AN).

Valida fino al 01.08.2021
ELICA S.p.A. - Fabriano (ITALY)